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FAQ's

Do you only offer your services for BAR & BAT Mitzvahs? TOP

No.....Here at Whimzey our goal is to spread our creativity upon every special event.
 
Bar/Bat Mitzvahs
Birthdays
Graduations
Wedding Showers
Baby Showers
Anniversaries
Reunions
Proms
Retirements
And everything in between.
Life is a Party and we would love to be invited!

Are you a store can I come by and purchase your products? TOP
No and Yes.  Whimzey Events is a design studio and we would love to have you stop by.  Our office hours Monday - Friday 10am-5pm.  Because we are often out decorating and or delivering balloons, we do recommend that you call ahead 216-245-5355 to ensure that someone will be there to greet you.

Saturdays & Sundays - Open for deliveries and consultations only

How do I order from you? TOP

If you would order any of our products or services please feel free to contact us via
 
Phone:  216-245-5355
 
Email: info@whimzeyllc.com
 
Or simply fill out our contact us form and we will gladly get back to you as soon as possible.

You can also find ItzWhimzeycal Product Line at:
 http://www.etsy.com/shop/itzwhimzeycal
 
 

How far in advance do you need to fulfill an order? TOP

For manufactured products:
In order to allow time for special order products to be shipped without additional expedited shipping charges, we recommend that reservations be made at least one week in advance. Reservations are subject to delivery slot availability at the time the order is placed.
For custom products:
Custom products may require a minimum of 4 weeks notice.

What is the charge for delivery & set-up? TOP

The delivery and set-up charges for Decor jobs varies based on delivery and setup timeframe. A $75.00 minimum travel & setup fee is place on all orders over $300.00. This rate may be higher for service outside of normal business hours, for service outside of the general service area or when the delivery/set-up time provided by the client is less than 3 hours. Please call for a firm delivery and set-up charges.

Does your prices include removal of the decor? TOP
NO!  Removal of decorations are not included. A quote can be provided if this service is required.

How long will the balloons last? TOP

Float times vary depending on balloon size, design, and conditions of setup environment.

What forms of payment do you accept? TOP
We gladly accept Cash, Check, Mastercard, and Visa

How and when do I pay? TOP

Prepayment is required by cash, check, or credit card.
 
50% deposit of total invoice is required at the time of reservation. And the remainder of balance is always due 5-7 days prior to the events date.
 
Half of the initial payment is a non-refundable retainer fee which reserves your events date and time on our calender  and guarantees our company will be available to decorate for your event.  The remainder of your initial payment and any other payments that are made between reservation and event date, is refundable based upon the date of written notification of cancellation. 

What if I need to cancel? TOP
Orders cancelled with 6+ days notice: 50% of deposit 
Orders cancelled with 3-5 days notice: 75% of deposit
Orders cancelled with less than 72 hours notice: 100% of deposit